Archive for the ‘ Customer Service ’ Category
Have you ever found yourself in a situation similar to this? If so, which side of the meeting request were you on? Are you more prone to insist on an in person face-to-face meeting or are you the one questioning why the face-to-face meeting can’t be held more efficiently using a virtual meeting/video conferencing service? [ READ MORE ]
“Out, out, brief candle…” William Shakespeare’s, Macbeth The news of Steve Jobs passing was like a hot branding iron, forged amidst the fire of creativity and ingenuity of the Silicon Valley at the turn of the 21st century. True to the brand he forged, the simple, yet elegant pose captured on the home page of [ READ MORE ]
“Love is supreme and unconditional; like is nice, but limited.” –Duke Ellington I recently took on a media project at work that would be both challenging for me as an individual, as well as an exciting opporunity for my team. The scope of the work was well within the range of my experience and area [ READ MORE ]
I’m a big fan of The Consumerist. If you’ve ever had a bad customer service experience or issue dealing with a business, you could probably relate to a lot of the articles on the site. Stories range from the depressing to shocking, even downright laughable in some cases. Recently, I read a story regarding a [ READ MORE ]
Someone once asked Margie Blanchard to define leadership. Margie simply responded, “Leadership is Love!” It’s not about love. It’s not, kinda love. It is love. And effective leaders know this. They love their vision. They love their values. And they LOVE to serve others. Please take a moment to view a short film I directed [ READ MORE ]
“This is your moment. You’re meant to be here!” —Herb Books Carpe diem is a Latin phrase first scribed in a poem by the great Roman poet, Horace, and has become a popular modern phrase (in some cases, a tattoo on a colleagues arm) in modern culture —Seize the Day. In Latin, Carpe literally mans [ READ MORE ]
A month ago, I had a phone line installed in my house. There were no existing phone jacks in my home, and because of where I wanted the jack installed, the technician had to run the line down the side of my house. It wasn’t the most appealing thing to look at on my house, [ READ MORE ]
Is he the “hero” his followers claim him to be, or an employee that completely mishandled a problem and created a dangerous situation? If you haven’t heard the news, Steven Slater was a JetBlue flight attendant until he hit his last nerve. It was the last in a 20-year span of passenger confrontations for him. [ READ MORE ]
All too often, we make decisions by looking at the short term effect. I don’t think a lot of us come to realize that the decisions we make affect more people than just those around us. Our decisions affect their actions, and their actions affect those people that they interact with, and the people that [ READ MORE ]
What was the first basic rule of business you ever learned? Here’s a hint, it’s the title of this post. C’mon, say it with me, “the customer is always right.” Great job gang. Gold stars for everyone. At first glance, this is a pretty bold statement. And let’s be honest, nobody is always right. Unless [ READ MORE ]
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Adam Morris
Matt Youngblood
Jason Diamond Arnold
Michelle Siciliano
Austin Johnson