Archive for the ‘ Differences ’ Category

Effective Leaders Choose to “Humanize” Communication

One of the workplaces largest challenges is communicating effectively to achieve desired results and outcomes. Due to the quick advancements in technology over the past few years, everyone is available at all times. It is fantastic that the people who need to make important decisions are available at a moment’s notice no matter where they are in the world, but do all forms of communication allow managers and leaders the ability to clearly understand the needs of their direct reports without communicating face to face? I do not always believe this is true. We need to remember that business is built on relationships and in order to create a meaningful relationship we need to “humanize” communication. I would like to highlight the four most common ways we have available today to communicate and describe some of the advantages and disadvantages with each.20130523-140123.jpg

  1. Communication via email is time stamped and an effective alternative to “snail mail”. It is a great way to send someone in your company a quick message, a long list of to-dos, or a detailed inquiry on any given task. Email correspondence is not always time sensitive and is a great way for multiple people to read, process, and refer back to tasks or initiatives sent to them by their manager before they respond with questions, concerns, or approval. The pitfalls of emailing revolve around missing the physical and vocal cues people unintentionally respond to face to face. Also, if there is ever an emergency situation a quick response may be difficult to come by. In speaking directly to your manager, you can convey certain concerns through the pitch of your voice and body motions which elicit emotions you are feeling. We read these signals unconsciously and they connect us to others. This is especially important when you have an urgent matter. Many times writing styles are confusing and may not be interpreted in the same manner in which it was intended. I would not suggest trying to email your leader or direct report when you need to make a quick decision.
  2. Communication via telephone is one of the earliest technological advancements and is extremely effective for a number of reasons. You can get straight to the point and make quick real time decisions. It is also possible to convey emotions through the pitch and tone of your voice which does help in connecting with the person on the other end of the phone line. However you lack the ability to gain a complete perspective of what the other person is experiencing in that given moment. Environment plays a key role in connecting people through experience and can affect the productivity of communication. Someone on the other end of the line could be fighting traffic while on the phone, distracted by their surroundings, which would take their mind off of the present moment. Important urgent decisions are influenced by environment and it is important to understand all variables influencing it. It is impossible for people on opposite lines of a telephone to know what the other is going through.
  3. Communication via video conference is a great alternative for people who are working together from multiple locations. Programs like Skype and Face time have brought families, friends, and colleagues from around the globe together in real time. Both parties can see each other face to face and somewhat experience their environments. You can see their facial cues and mannerisms through the video and gain a pretty accurate impression of what the other is experiencing during your conversation. While this is a great way to connect to people in your organization from around the globe it is still not the best. You miss the complete interactive feeling of being in the presence of another human being. It is often difficult to really gain full understanding of the other persons thought process because you only see the top half of their body and/or what the video screen captures behind them. Frustration may set in if the internet bandwidth is not strong enough. Complications can arise delaying the video feed and chopping the audio so I would not recommend holding high level business communications through this medium if at all possible.
  4. Communication in person is of course the original form of relating to others inter-personally and remains the most productive. You just cannot beat a face to face interaction. One of my coaches told me that he would evaluate the effectiveness of his interactions by imagining himself viewing the interaction as a third person in the room looking down from a corner. While this may sound strange, it is very useful to imagine how the two of you are relating and meshing with one another. After all people are not robots and a sense of connection is important to establish the feelings needed so that you can work together. You must look at a situation from another person’s perspective. If the logistics of an in person meeting are difficult to figure out I would revert back to a video conference meeting but if at all possible do it in person. You will gain a much richer experience with the other person and really connect, which increases the likelihood that you will achieve your desired results.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
- Anthony Robbins

Brian Alexander is the Marketing Project Specialist with The Ken Blanchard Companies. To learn more about The Ken Blanchard Companies please visit www.kenblanchard.com

Want to be productive? Stay home from work

Absenteeism (not showing up to work) is a well-documented and researched metric. However, the evil twin brother of absenteeism is presenteeism, and it’s now starting to get some more attention. Presenteeism is defined as showing up for work when one is ill, and it is literally a productivity killer. It is estimated that the costs associated with presenteeism due to poor employee health is at least 2 to 3 times greater than direct health care expenses. The total cost of presenteeism to US employers has been increasing, and estimates for current losses range from about $150 to $250 billion annually. Consequences to presenteeism can be loss of productivity, major health costs, inaccuracies on the job, and spreading of illness to name a few. We all have done it, but we should really think twice about coming into work when we are sick. However, it’s just not that simple, and there are many reasons why just can’t say no.

Presenteeism

There are many antecedents to presenteeism but here are some major reasons:

1) Our culture/manager fosters this behavior
I’m probably not the only one has been praised for being a team player and coming in when I was extremely ill. In a recent survey by the Health Enhancement Research Organization (HERO), researchers found that employees who indicated that their employer was not supportive in helping them become emotionally healthy were 320% more likely to have high presenteeism. A 2010 study by the Work Foundation found that more than 40% of employees were under pressure from managers and colleagues to come to work when ill.
2) Fear of losing your job
In research done in 2012, nearly a third of employers have reported a rise in the phenomenon of “presenteeism” in the past year. With the economy slowly turning the corner, employees are worried about losing their job or falling behind in the rat race. Dr Jill Miller, research adviser at CIPD, said, “Continuing economic uncertainty and fears over job security appears to be taking its toll on employees. We are seeing employees struggling into work to demonstrate their commitment, suggesting presenteeism can be a sign of anxiety.”
3) Pressure to perform
For some reason we equate our perception of the seriousness of the illness in direct proportion to justifying taking time off. “It’s probably just meningococcal so I should be fine; I doubt it’s contagious anyways.” Let’s leave the diagnoses to the professionals and see if we can’t rest for a little bit. In a recent conversation with an old friend he told me, “I have worked for my company for 20 years and I have never ever taken a sick day.” Well, why not? He said he had maintained the “old school” mentality of work, work, work. This never made sense to me; if you are sick, then why don’t you just stay home? Now I’m being a little hypocritical here because I have often got to work when I really was too sick to go. But the worst part about it was that he worked in a hospital!
4) Little or no sick days
Increasingly, employers have minimized the number of sick days and most of the time; we just can’t afford to miss work. Also, with the increasing amount of households turning into a dual income family, many parents are using their sick days to care for their children when they become ill instead of taking care of themselves.

There doesn’t seem to be any extreme changes on the horizon in the way employers handle presenteeism, however we owe it to ourselves to take care of our bodies and be present when we can afford to. Sometimes urgent can just wait until tomorrow.

For any further information or questions contact me at gus.jaramillo@kenblanchard.com

The Look of Ethical Leadership

Call me idealistic, but I want more from Gen X and Gen Y when it comes to leadership. I want to see us go beyond the standard leadership stereotypes to something more global, accepting, and inclusive. To encourage non-typical leadership types to emerge and develop.

Can you imagine what it might look like if high-potentials weren’t chosen based on how well they fit the corporate image, but instead on how well they treat others? Have we gone overboard with making sure leaders present themselves a certain way as seen in the following video?

Sure, they all have the right corporate image, but is that what the leader of the future should be? What if these guys in the following video were the most ethical leaders you would ever met…

What about those people you work with right now who might not say the right corporate buzz-words, wear the right clothes, or graduate from the right schools?

What if instead, true leaders naturally emerge because everyone whom they come into contact with experiences a solid trustworthy person. When faced with the decision between right or wrong without hesitation he or she takes the ethical high-road. They might not have the right hair, but go out of their way to give credit to the entry-level employee with the bright idea that just made the company millions.

Maybe leadership looks more like the quiet co-worker who detests public speaking and back-to-back meetings, but whose character is unmistakable. Maybe it’s the guy who knows nothing about golf and can’t stand wearing polo shirts or it’s the girl who really doesn’t want to hide her tattoo because it’s part of who she is.

The Look of Ethical LeadershipWhat if tomorrow’s leaders are more about the inside than the outside? Less about the look and more about how they make you feel. Can you imagine? What if tomorrow’s leaders make good decisions, treat people well, and have brilliant ideas, but don’t look or sound the part.

I realize that in a global context, defining what it means to be an ethical leader will differ slightly, but the idealist in me once again asks whether we can move to a broader view of what an ethical leader should look like…

…to a leader who treats others with respect at every given opportunity, someone who is inclusive in encouraging dissenting opinions and viewpoints. Someone who really hears the thoughts and ideas of others, who doesn’t hold an employee’s title over his or her head as a mark of competence, and instead encourages all people regardless of background to lead at all times in everything they do.

All regardless image. Can you imagine…something different?

***

Cheryl DePonte is a Human Resources Learning and Performance Specialist at The Ken Blanchard Companies and has over 15 years experience in the fields of organizational effectiveness and human resources development.

What’s wrong at work? You may need an Alberti

As a kid, I watched the movie Renaissance Man with Danny DeVito. Some of you may remember the film. Danny DeVito is this Advertising Executive with an Ivy League background who is fired from his job. He gets a temporary teaching position and is given six weeks to teach low-achieving soldiers the basics of comprehension and use of English language. He uses Shakespeare, the Renaissance, and other avenues to teach his students. Yet, only one of the historical figures covered in the film has mesmerized me ever since: His name is Leon Battista Alberti.alberti
When I was in Spain a few years ago I had the opportunity to see some of his work at the Prado in Madrid. That’s when I knew, Leon Battista Alberti was the quintessential Renaissance Man. He was the Renaissance Man even before we knew what it was. In fact, Alberti is largely credited with actually defining the term Renaissance man as “men can do all things if they will.” He grew up pre-Renaissance in Bologna because his family was ousted out of Florence by the republican government, run by the Albizzis. His mother died as a result of the Bubonic Plague and he and his brother were raised by his father. He studied architecture and painting, he was a self-taught composer and musician, and he was a heck of an athlete, particularly known in the area for his fine horsemanship. A legend of Alberti states that he could stand flat-footed, look into a man’s eyes and leap right over his head. This legend is exactly why I still remember Leon Battista Alberti today.

“No crime is so great as daring to excel.” Winston Churchill

Often times in our work we become overrun with responding to emails, balancing projects, and stressing over the unknown that we hardly have time to develop certain skills that will set us apart from our peers. Or even leap us beyond our peers. Here are some questions to ask yourself for self-evaluation and reflection to help you find your “Alberti”:

What am I good at? Be honest here. Don’t overvalue your stock on this because others won’t see the same value and you might end up trying to sell a stock that’s overpriced.
What does this organization need/lack that I could champion? Your Alberti needs to be aligned with the organization. In order for it to be value added it must correspond with the vision of your organization.
Do I have the resources? If not, how can I get them? Look at your own career. What is the next step? A degree? A certification? If you can’t access any resources where can you go to get them? Getting stagnate on your skills is one way to have a mediocre career.
Does this matter to me? In a recent interview, former President Clinton was asked if he was selfless for committing so much time to his non-for-profit organizations. He said, “It’s because I’m selfish. I do it because it makes me feel good about myself.” If it doesn’t matter to you, your motivation to prioritize it and work on it won’t be sustained.

So, what’s your Alberti? Are you known in the office for doing something that adds value? If not, then find your Alberti and pursue it.

For any further information or questions contact me at gus.jaramillo@kenblanchard.com

The Edge of Leadership

Five Smooth Stones

Five Smooth Stones

Made from old wires and glass bulbs. With almost nothing, Edison made the impossible happen! –Oz, The Great and Powerful

Ever since a little shepherd boy knelt down to pull five smooth stones from a quiet brook to strike down a loud and defiant giant, the small but efficient approach to life has had tremendous value. In fact, now as we move from the Goliath factories of the assembly line Industrial Age, and into the rapid currents of change in the technology-driven Information Age, small is the new big.

Today’s organizations need employees, leaders, and strategies that are lean and agile to maintain a significant competitive advantage in today’s rapidly evolving workplace.

A small software firm in Denver, CO, Providigm LLC, has been employing the agile approach to their daily workflow with great results. Matthew Emge, the Quality Assurance Lead is a central figure in the wildly successful agile collaboration exercised daily at Providigm. The long and lanky tech guru, in his blue jeans and black t-shirt, looks like he just stepped off a college campus rather than serve as double-decade tech vet. “Agile manages stress,” Emge says, and it’s helping him and his colleagues excel through the small but efficient approach to their projects.

Agile Development

“I like agile because it’s a great way of adapting to constant change, minimizing rework, encouraging communication and giving value to every member of the team,” he reflects.

Agile Collaboration

Agile Collaboration

Each morning Emge and his colleagues participate in a scrum. In rugby football, a scrum refers to the manner of restarting the game after a minor infraction. The scrums at Providigm are short meetings with the Development Team to circle up around the project. During the scrum, the team gathers with the Product Owner (who represents the client’s interests) for an open meeting that lasts five to ten minutes. Each member of the team becomes a short storyteller, describing what they did the previous day, what they plan for the current day, and what potential obstacles or roadblocks are in the way of a productive day. After the meeting, the group collaborates on shared tasks, evaluates where they are at in the learning process, clarifies any uncertainty around shared goals, and resolves any outstanding conflicts.

Iterations

The day-to-day work at Providigm is part of a short work cycle called an iteration. Ideally, iterations last two to four weeks.

“We begin with a planning meeting to assign tasks,” Emge describes. “We complete the work, and when it’s finished, we hold a demo to show the product owner what we’ve done.”

In the demo meeting the agile team documents any requested changes, which are included in the planning meeting for the next iteration. Shortly after the planning meeting the development team meets for a retrospective meeting where each member of the team tells what worked or didn’t work. Under the guidance of a manager, the team collectively commits to making the small adjustments needed for improvement and efficacy in the next Iteration.

Collaborative Communication

But agile collaboration is not only about working in small iterations; it’s about collaborative communication every step of the way through the project. Rather than isolating teams in cubicles or offices, only to come together for long and often boring information dump meetings, where people pound their chest like proud Philistines, the agile team at Providigm works in the bullpen—a close quarters setting where anyone can be called upon at any moment.

“We talk to each other and collaborate throughout the day. But we keep documentation to a minimum because we know false assumptions can easily creep in if we overthink things. The manager and product owner are always close by if we need to speak face-to-face in order to make quick decisions for moving forward.”

 The Agile Difference

To appreciate the benefits of agile collaboration you have to understand how software used to be developed. In the past, there would be months of planning, long tiresome meetings, mountains of project documentation, more months of seemingly endless coding. Finally, at the end of the lengthy development cycle, the product would take more months to be tested and approved for release.

“Back in those days,” Emge recalls, “We worked with a great deal of assumptions. While we were scrupulous in addressing those assumptions, inevitably there were too many assumptions to address all at onc. And we would often be wrong. When the product was released, we’d have to revise months of work just to get back on course. It was like trying to turn the Titanic, and if we were too slow for the market, we’d have to scrap the project and start over with something new.”

The Cutting Edge

Cutting Edge

Cutting Edge

To understand the agile approach, imagine you are making a pocketknife for a client. With the old development methods, business analysts would talk to the consumer and draw up lengthy plans for a smart knife with a camera, wi-fi connection, gps, apps, and cheese grater for that special moment. After the documentation and meeting marathons, developers would dig in and code the knife to the analysts’ specifications. Upon release, consumers would try it out and say most of the features were useless and got in the way—but the cheese grater would be nice if they actually made dinner at home. What’s more, the blade was too dull to cut anything.

In agile development, the process would start by releasing a knife with one single blade. The agile team would see how consumers are using it and not using it, make adjustments, and then add another essential feature.

“Before continuing, we listen to our users and make changes to meet their needs. We proceed one step at a time with constant consumer review,” Emge summarizes.

That’s how agile works—sharp as a well-made Swiss blade–with small but efficient steps that lead to an amazingly effective and refreshing approach to producing goods and services. Who knows, perhaps it’s even simple enough for a little shepherd boy facing a giant.

Jason Diamond Arnold is a Leadership Consultant and CoAuthor of Situational Self Leadership in Action, a virtual leadership program for individual contributors in the workplace.

Register Now for the Blanchard Leadership Livecast “Doing ‘Still’ More With Less” to see Jason’s video on The Lean Approach to innovation. This is a free online event with guest commentary from Ken and Scott Blanchard!

Narcissism and How We Perfected It

I’m taking a rather ambitious stab at clearing the name of an entire generation with a single blog post. I have not been chosen by my generation to represent us, but by definition I’m entitled so I deserve a shot. Many have called Gen Yers as Generation “Me”, but I see it more as “Generation Y Not Me?” We’ve been called rude, entitled, lazy, narcissistic, and smart – ok, I snuck the last one in there, but you get the point.

Ok, so we like to watch a little TV and play video games, so what’s the big deal? We live life on the edge (of reality) and love to surf (the web) and socialize (on Facebook) all day. We are the doers. We seek not war, but peace. We love reality television and hang on every word they say (even the illiterate ones). We are not better than any of you, but we are special. Facebook, Twitter, and YouTube are just extensions of our inner self. We love rap music, iPhones, and Dancing with the Stars (my wife made me put that in here). We are not all about ourselves; everyone is just all about us.

This is our motto.

normandy soldiers landingTom Brokaw accurately named the World War II generation as the Greatest Generation. After reading the book, watching the Band of Brothers series, and hearing the stories from WWII vets themselves, I can’t deny this. These men and women were some of the purist of Americans—hard-working, dedicated, and loyal to their values. I remember visiting Normandy about 10 years ago and seeing the crosses of the buried soldiers neatly displayed—such a beautiful display of sadness and pain. In my own experience as a captain in the Army and a combat veteran serving in Afghanistan, I hardly saw any sense of entitlement among the troops. There were men and women who were generally unhappy to be there (I admit even sometimes I wondered why we were there),  and hated everything about the war, but they still wanted to fight. There was a sense of pride about them and they fought long and hard. While in Afghanistan, I had a West Point Captain tell me about his 18-month deployment. He said the length of the deployment really hit him hard at the first Thanksgiving dinner. They were just about to start eating when one of his soldiers said, “Hey sir, don’t worry about saying grace. I’ll do it this year and you can say grace next year.”

20090513TalibanUnderwearI don’t claim we are the Greatest Generation but I do think Gen Y has contributed significantly more than just TV and video games. We are a young generation, but like many others we adapt, overcome, and move on. I never liked the label, “entitlement generation” because frankly I don’t think we deserve it. I hope this generation can rid ourselves of this brand and demonstrate the core American qualities that have been delivered to us from previous generations.

For any further information or questions contact me at gus.jaramillo@kenblanchard.com

Lead Your Team To Effectively Use Technology To Learn

Ensuring employees have ample opportunity to learn and develop is crucial to organizational success. Yet, leaders can be bombarded with messages to increase the use of technology if they want the most effective means for their teams to learn.

As a leader, how do you judge which learning modality will lead to the most effective, quality learning experience? How do you appeal to learners on your teams at differing levels of technological savviness without discouraging their development? Or, worse, avoid humiliating anyone who is not as technologically savvy while simultaneously avoid disengaging your digital learners? Preventing yet more training materials being set up on a shelf never to be used again is key!

GEIKuMAosmicN5EZXkEBKDl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7CxtSteps you can take to lead your team to effectively use technology to learn include:

1. Understanding how your team learns - Become intimately familiar with how your team learns. Do you offer a learning product on a flash drive only to find you run out before you can order more or are you scheduling face-to-face classes on their behalf with little resistance? Are your most productive employees viewing recording links from live stream workshops because they want to learn in their own time in the comfort of their office? How your employees learn will help you intuit in what form content should be delivered to increase learning. Don’t discount your own observations regarding what your employees seem to gravitate toward.

2. Determine their favored modalities – Fit how the content is offered to the learner by offering it in various forms such as audio, video, face-to-face, and asynchronous. Have a workshop that you know learners on your team will love but know it’s in a format they won’t be interested in learning from? Encourage your employees to determine if they would be interested in learning the same content in a different modality. If the content is off the shelf, inquire as to whether it is offered as mp3, asynchronous, and face-to-face format. Purchase and offer multiple forms and see which format your team seems to prefer. Learn from your purchases and take note of what your employees want more of and most often request.

3. Then…limit options – mp3 audio books, asynchronous learning groups, virtual book clubs , CDs, DVDs, hard-copy libraries, face-to-face workshops…the list goes on as to how employees learn and you could potentially intimidate and confuse learners by creating modality overload. Most important after determining how your team learns is to introduce new technology and options slowly by choosing their favored modality. Then, let them get comfortable with change by limiting the options offered to those two or three favorite modalities the team gravitates toward. Don’t get caught up with the new, shinny technology if you know your employees will most likely not be interested in learning in that particular format. Perhaps you have determined your team enjoys reading hard-copy books, listening to CDs, and asynchronous learning. Invest in these three modalities by allowing your employees to show you this is how they most feel comfortable learning. If the content is then offered as a webinar with live chat, don’t spring it on the team. Wait to allow them to lead you in their own learning.

Understanding how your employees learn will help increase the benefits derived from learning in modalities that best fit the learner and resultantly most benefit the organization.

***

Cheryl DePonte is a Human Resources Learning and Performance Specialist at The Ken Blanchard Companies and has over 15 years experience in the fields of organizational effectiveness and human resources development.

Is Workplace Bullying on the Rise?

Have you ever been bullied by a boss, coworker, or another employee? Chances are, you may have been. Research by the Workplace Bullying Institute has revealed that 35% of the U.S workforce has reported being bullied. That’s an estimated 53.5 million Americans! And that’s bad news for both employees and organizations. Employees who have been bullied suffer tremendously from stress, somatic disorders, anxiety, and even Post Traumatic Stress Disorder (PTSD). In fact, in some cases, the effects of bullying were comparable to WPB CartoonPTSD from war or prison camp experiences. The organizations themselves don’t escape so easily either. High turnover, low employee morale, and medical and insurance costs are just a few of the detrimental effects an organization must face. In fact, many European countries have adopted laws against workplace bullying, often called mobbing in Europe, costing organizations millions of dollars a year.

Ok, so still not sure if you have ever been bullied? Well, there are many definitions of workplace bullying (wpb) but a widely accepted one is harassing, offending, socially excluding someone or negatively affecting someone’s work tasks. In order for the label bullying (or mobbing) to be applied, it has to occur repeatedly and regularly (e.g., weekly) and over a period of time (about 6 months). Having a bad day at work and yelling at an employee, though not excusable, is not considered bullying. Bullying is a more divisive, targeted behavior that is usually aimed at one particular employee for a long stretch of time.

Bullying can come in many different forms such as intimidating, threats, physical abuse, verbal abuse, and even covert bullying—giving an unrealistic deadline to an associate for the purpose of belittling or embarrassing them.
But people can’t really be that mean can they? Gulp!!! In the years that I have studied the subject, I am more convinced it’s not just the bully who is responsible. It’s an institutional issue and really a global issue. In fact, workplace bullying has been identified as one of the major contemporary challenges for occupational health and safety around the world. In the U.S alone, it has been found to be four times more prevalent than sexual harassment in the workplace.

I used to think bullcartoon bullyying behavior was just a leadership flaw. But it’s much worse. Research has shown the culture of an organization may breed or allow for this behavior to thrive. Many different cultures see exuberant amounts of bullying instances, including the military, para-military (police, fireman) and commercial kitchens—Hell’s Kitchen anyone? If you’re like me, you don’t want Gordon Ramsay critiquing your cooking and you definitely don’t want him as your boss. But why does bullying seem more acceptable or permissible in these environments?
Unfortunately, some of these questions are yet to be fully answered, but hopefully soon these gaps will be filled and we will have a more comprehensive picture of bullying. Both the organization and the individual have a responsibility to mitigate this behavior and should actively seek ways to provide a safe environment for employees to work. Although wpb may seem to suddenly be on the rise due to the economy, social factors, etc., it may be that we are now just revealing what has already been at work for quite some time.

For any further information or questions contact me at gus.jaramillo@kenblanchard.com

Work Less

If you want to be great at work—work less!

hair_on_fire_photomanipulation_by_dusanjov-d470qu5

Hair on Fire!

Organizations around the world are struggling to keep up with the complex demands of their clients and constituents while restrained by reduced budgets and limited resources. Individuals and teams are frantically trying to come up with the next big idea that will drive revenues or reduce costs but are overwhelmed by the process. Hysteria abounds, projects flop, and market share flickers like a candle in a cold dark room with cracks in the mortar.

In a world where people are struggling to do more with less, the answer is not to fuel up on Starbucks, set your hair on fire, and simply work harder with fewer resources. The answer is to manage the fire by working smarter with what resources you have—caffeine is optional.

Lean times call for lean ideas.

the lean startup book-1

The Lean Startup

In his book, The Lean Startup, Eric Reis discovers and explores a concept called a Minimal Viable Product (MVP), an idea generation process that requires minimum amount of effort within the least amount of development time. In the world of Startups, an MVP helps entrepreneurs and business leaders go through the product development learning curve as quickly and effectively as possible. A Minimal Viable Product doesn’t mean that it has to be a tiny project or product, it simple means that you accelerate your learning cycle on what will or won’t work in the market place by testing a piece of your idea with minimal time and resources.

A fundamental mistake leaders often make, at all levels of an organization, is that they attempt to solve a big problems and challenges all at once. Good leaders of self and others understand that for every major responsibility they have, there are sets of goals that can help guide them toward success. Further more, within those goals are a series of tasks that can be broken down into manageable, executable projects, while testing the solution theories for reliability and effectiveness. The smaller the task, the less energy expanded, and the more likely you will be able to make quick adjustments that drive you toward an effective resolution of the larger problem, one small step at a time.

Creating Minimal Viable Products or Tasks is not just a means to find answer to technical or finical questions; but also a means to test fundamental business or social ideas before wasting too much time and talent creating a solution that nobody will invest in. Today’s leader of self or others needs to put out minimal viable effort. In other words, today’s leader needs to think lean—to work less in order to achieve more.

Jason Diamond Arnold is a Leadership Consultant and Learning Media Specialist at The Ken Blanchard Companies. He is Coauthor of Situational Self Leadership in Action, a virtual learning experience that helps individuals collaborate with others more effectively.

Cartoon Leaders Who May (Or May Not) Be Good Role Models

Long before we even think about what we’d like to do for a career or even our first summer job, we’re exposed to a variety of leaders.  You know the ones there during weekday afternoons or even Saturday mornings?

In no particular order, below is a list of cartoon characters that are either bad or good examples of leadership (note that not all of them are necessarily from children’s cartoons):

The Bad

MrBurns7

Image courtesy of http://www.simpsoncrazy.com

  • Mr. Burns (The Simpsons) – Let’s start with one of the most infamous and iconic leaders in cartoons.  Most people will recognize this power-hungry nuclear tycoon.  Some could say he’s a wealthy businessman (depending on which episode you’re watching), but if you’re an employee under Burns’ leadership, you better watch out.  He’s the perfect example of a self-serving leader only looking out for his own best interests.  The employees do get some nice perks (naps during work hours, anyone?), but I’m betting there’s a high turnover rate at that power plant.  Don’t say the wrong thing around this one, or he may “release the hounds.”
  • Mr. Slate (The Flintstones) – Mr. Slate actually isn’t that bad of a leader.  In fact, he seemed to have an ok working relationship with Fred.  However, he has no patience for Fred’s mistakes.  He likes to fire Fred on a regular basis.  Instead of firing and re-hiring an employee consistently, he should spend more time giving Fred some direction.  Yabba-Dabba don’t do this.
  • Spencer Cogswell (The Jetsons) – While George Jetson’s boss, Cosmo Spacely, has his own set of problems (another leader who loves to fire and re-hire his employees), he doesn’t compare to their infamous competitor Cogswell.  This leader isn’t above stealing other’s ideas or firing employees for little-to-no reason.  Stop this crazy thing!
  • Professor Farnsworth (Futurama) – He might be a great individual contributor since he always seem to invent something you need just at the right time, but watch out if you report to him!  This leader has a tendency to sleep on the job, especially when you need something from him.  For the most part, he’s honest with you, but he has a habit of forgetting to mention important details, especially in challenging and even dangerous situations.  He also doesn’t provide a lot of support when you need it most.  You might find a better leader on Omicron Persei 8.
  • Pointy-haired Boss (Dilbert) – If you could think of all the stereotypes of bad leaders and ball them under one individual, you’d get the Pointy-haired Boss.  Can you say “demotivated?”  He says and does everything the wrong way.   He usually makes uneducated decisions and most of them are highly unethical.  HR probably has a whole filing cabinet dedicated to just him.  Don’t expect any direction, support, or any input, for that matter.  It’s time to start combing your own hair to a point if you want him to notice you in a favorable light.

The Good

  • Splinter (Teenage Mutant Ninja Turtles) – You could argue that Leonardo is the leader of the green machine, but at the end of the day, who do they actually report to?  That’s right, it’s the wise rat.   He always seems to support his team the right way.  In fact, I don’t recall Splinter ever making any real leadership mistakes/gaffes.  Sure, he gets captured by the Foot Clan, but who doesn’t?  He’s more than just a great leader since he’s also a father-figure.  Don’t get caught goofing off on the job, though.  You might find yourself doing 10 flips.
  • Optimus Prime (Transformers) – Yes, it’s the infamous leader of the Autobots.  This leader fights for righteousness every step of the way.  He could’ve landed on Earth an only thought about his own problems.  Instead, he protects all forms of life.  He’d sacrifice himself before sacrificing others.  He’s a cross-species(?) kind of leader and has all the servant leader qualities.  Roll out!
  • Keith (Voltron) – Keith is a good example of a leader who follows the GROW acronym.  He likes to read in order to educate himself and he always thinks about how he can improve.  He’s another leader that looks out for his team.  Need to form the head?  Don’t worry, Keith has you covered.
  • Papa Smurf (The Smurfs) – This is another leader who also has a parental role.  He deeply cares and loves those who follow him.  He helps those that have made mistakes or need guidance.  Yes, he’ll get upset if his orders aren’t followed, but when the health and safety of the village rests in your hands, it’s easy to understand.  Isn’t that Smurfy?
  • Lucky (Pound Puppies) – If you watched the Pound Puppies during the 80’s, you might not know Lucky.  Lucky is actually the leader on the new version of Pound Puppies.  This is the leader my own daughter would pick.  While he commands respect (he is the alpha dog of the show, after all), he still does it without coming off as rude or mean.  He cares about his crew, helps them in any way he can, and is always willing to do what’s necessary.  Once a Pound Puppy, always a Pound Puppy!

What other cartoon leader makes a good or bad role model from your point of view?  What makes them stand out from the rest?

(After compiling this list, I realize that it is composed of all-male characters and it could use more balance.  If you can think of female characters that have good or bad leadership qualities, please leave them in the comments section).

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