Archive for the ‘ Productivity ’ Category

Passion + Enthusiasm = Success?

What is “Passion”? The dictionary says: “a strong and barely controllable emotion”; “a state or outburst of strong emotion”; and “an intense desire or enthusiasm for something”. Passion is the positive emotional state of mind – which drives a willingness to apply discretionary effort; long-term commitment; peak performance; and satisfaction.

passion at work

The Passionate Leader

Leaders need to love what they do; otherwise, where are they leading their employees? Leaders who display passion can engage the hearts and mind of employees, foster their commitment and determination, and empower their employees to meet meaningful goals.

Passionate leaders create an environment that energizes others; mixing passion with employee involvement, and transparency. Communicating passion every day, and in different ways – a face-to-face engagement, an exciting meeting, or a quick e-mail – allows the leaders’ enthusiasm to shine. If an employee feels trusted and involved, they can share their leaders’ passions and develop their dedication to their organizations.

Leaders with a passion have the power to instill a sense of meaning – they can provide a “bigger picture”, making the work their employees do worthwhile. Passion makes work about more than just a paycheck. People who feel that their work is valued feel empowered to make meaningful changes for their customers.

The Passionate Employee

Employee engagement and employee passion are essential for productivity, profitability, and customer loyalty. An engaged, motivated, and empowered workforce is far more likely to work at optimal levels, and have a higher performance.

In 2006, The Ken Blanchard Companies embarked on a new study to explore the concept of Employee Passion more fully concluding that, for employees to be passionate about their work, they need to have meaningful work – which means they should understand how their work adds value to the organization and creates positive results. They need an organizational culture that encourages collaboration, sharing, interdependence, and team spirit. The work environment needs to be fair – benefits, resources, and workloads are fair and balanced. They should be given the autonomy to choose how tasks are completed; have the information and authority needed to make authoritative decisions – and know the boundaries of this; and be trusted to do their job without micro-management.

Employee passion is reinforced with recognition – which can be verbal, written, or monetary; praise or promotions – for their accomplishments, and the opportunity for growth, where employees are supported in future career planning. Employees also need to feel connected with their leader and their colleagues, which requires honesty and integrity at all levels; and making an effort to build rapport.

Studio isolated. Blonde girl working with computer. XLarge

Train Your Passion

By asking yourself what drives you to work hard; commit; achieve; and what makes you happy, you can grow your own enthusiasm for your work. Ask yourself:

  • What makes you feel energized?
  • What makes you get up in the morning?
  • What keeps you going when things get tough?
  • What makes everything you do worthwhile?

Passionate leaders spend time with their employees – learning about employee needs and desires, how to communicate with them, and what makes work meaningful to them. Employees with a passionate leader – where this passion is communicated and shared – are more enthusiastic and engaged. Organizations must provide meaningful work, autonomy, and opportunities for growth, encourage collaboration and recognition, and address the concept of fairness in order to maximize Employee Passion. Passion, in turn, creates driven, enthusiastic, committed and hard working employees.

Employees with a positive attitude create success.

Find your passion, grow it, and share it!

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About the author: Jemma Garraghan is an EMEA Project Manager at the Ken Blanchard Companies. She can be reached at jemma.garraghan@kenblanchard.com

To collaborate, or not to collaborate: that is the question…

Collaboration 2

If you are a millennial or manage millenials you probably perceive collaboration as a key to success.

Managers who believe in top-down leadership are likely to see the negative impact their style has on younger employees. These younger team members have a desire to learn and to know ‘why’ a task should be completed in a certain way. What can ensue is a lack of motivation when their answer is not met with a sufficient explanation.

Collaboration encourages team problem solving, creativity and the support of individuals when they have ‘bought-in’ and been part of the solution. I specifically refer to millenials as they have contributed to this big shift in the way we work and think. However, I am going to be controversial and say,

Is collaboration always positive?

I think we need to take stock of our actions and ask ourselves:

Are we always the most effective leaders if we default to a collaboration mentality?

What happens when we need to make quick decisions for the good of the team and are paralyzed by our fear of not including others?

The Collaboration Pitfall

I first questioned this seemingly ‘best practice’ mentality when I read Jake Breeden’s book ‘Tipping Sacred Cows: Kick the Bad Work Habits That Masquerade as Virtues’.

Jake states that ‘working with others is sometimes a blast, sometimes a must and sometimes a waste’. We can ‘auto-collaborate’; gaining comfort from working in a team and avoiding conflict by reverting to consensus.

If you need to make a quick decision in a manager’s meeting, would you reconvene in order to discuss the matter with the team first? You potentially risk losing your credibility and a decision being made on your behalf in order to move the agenda along.

Being a representative is all about understanding the vision of your team and being able to speak on behalf of the individuals within it – not being able to do so can stifle progress and does not reflect well on your leadership.

I believe this links to time management and could potentially be a cause of overwork and increased stress. I would love to know your thoughts on the matter – so please do share your comments at the bottom of this post.

Get Smarter About Your Time

Bad Team Meeting

We are over-committing to the team, always looking to gain consensus and as a result having longer meetings when we could have made an informed decision ourselves.

Using this example of meeting length, ask yourself the following questions before your next team huddle:

  • Why are we holding a meeting? Will actions be noted and decisions made.
  • Who will be held accountable for the actions? There needs to be follow-up; will individuals be held accountable and how will you do this.
  • Is this the most effective use of everyone’s time? Is everyone going to be actively participating in the meeting; it’s good practice to consider if everyone needs to be there. Does the meeting need to be as long – could all agenda points be covered in 10 minutes (I have never had anyone book a 10 minute meeting, but there have been meetings where I am sure all agenda points could have been covered in that time)?

If you can’t think of adequate answers to these questions you should cancel the meeting. Collaboration has potentially driven you into ineffectiveness.

Changing Our Collaboration Mindset

 This does not mean that collaboration isn’t crucial for the success of individuals, teams and the organisation. It does mean we need to think smarter about when to collaborate.

We need to strike a better balance.  Let’s collaborate smarter to gain back our time, make meetings more productive and refocus on getting results.

 

About the author: Lisa Ellis is the EMEA Client Services Manager at the Ken Blanchard Companies, she manages a team of Project Managers, Learning Services (online learning) and Staffing (resource scheduling).

 

A Tale of Two Leaders

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us…”

Best of Times, Worst of Times

Best of Times, Worst of Times

The opening lines of Charles Dickens, A Tale of Two Cities, hints at the central tension throughout the classic novel—the growing struggle between a thriving and oppressed society. The tension between two worlds of existence builds throughout the story and leads to the dawn of the French Revolution.

A familiar narrative is playing out in today’s workplace and society—the growing tension between good leadership and bad leadership. Organizations around the world are either thriving or struggling under the effective, or ineffective, leadership at all levels of an organization.

While delivering a recent virtual presentation to individual contributors and managers from diverse locations that spanned from the United States to the United Kingdom, Nigeria, and Iran, I asked participants to consider two scenarios during their careers. “Consider a time when it was the best of times at work. Then consider a season where you’ve experienced the worst of times at work.”

During the Best of Times at work participants described an environment where they felt energized by going to work. They were alive and thriving. Individuals were empowered to bring their best ideas to the table of collaboration in an open and trustworthy environment. Conflicts were resolved with fairness and efficiency. They felt as if their personal goals and responsibilities where aligned with that of the organization.

During the Worst of Times, the list grew longer and darker. Participants described a workplace that was stressful and frightening. People were not open to collaborating or sharing new ideas out of fear for being reprimanded or dismissed, or even the threat of loosing their jobs. Conflicts went unresolved, and in some instances, escalated to threats and bullying by other employees, managers, and executives.

No matter what the circumstances were, or the country or culture they experienced in, the environment was unanimously driven by the presence, or lack there of, good leadership.

Effective leadership is the most critical asset in the health and happiness of an organization, family, community, nation, or organization. Though organizations may be thriving finically, or having an amazing mission, the most important factor in sustained and meaningful success is founded on the way the leaders act and behave, in public and through interpersonal relationships at every level of the organization they are leading.

How would you describe your work environment today? Is it the Best of Times for you at work? Is it the Worst of Times? Are you leading and being led in the most effective manner that leads to personal and organizational health and happiness? The best of times at work are created when people at every level of the organization are committed to learning, growing, and living effective leadership behaviors.

 

Jason Diamond Arnold is a leadership consultant at The Ken Blanchard Companies. He is Coauthor of Situational Self Leadership in Action a real time, real work, leaning experience that develops effective communication and collaboration skills for individuals in the workplace. He is also passionate about developing leadership in youth through The Blanchard Institute, a youth leadership development program that teaches core leadership concepts to young people all around the world.

1 Secret of High Performing Teams

We’ve started doing this accountability group around the office and it seems to be working. Recently, the boss man had this idea that if we put up our goals for everyone to see and kept each other in check for a 30-day challenge, the added accountability would help us stay committed tPic Calorieo reach our goal. Our goal was to start with 10 pushups at the beginning of the month and increase that number by 1 every day. As a result, we decided to continue this trend, and now we are participating in a daily calorie challenge where we log our meals and maintain a certain caloric intake. As you can see, so far so good and we have included 4 cheat days as good measure. I’ll probably eat a whole bucket of churros on my first cheat day.

Taking this concept past a simple pushup or calorie contest, in my own experience and what much of the research has to say is this:

  • In the weakest teams, there is no accountability
  • In mediocre teams, bosses are the source of accountability
  • In high performance teams, peers manage the vast majority of performance problems with one another

If you are on the first two teams, look for a trade or try to resolve the problem. None of these options are really that easy, but the latter option is probably the most feasible. Here’s what you need to know about accountability. Don’t be scared of it. If accountability is seen as negative and punitive in the office, do what you can to change that perspective for everyone. Put up a challenge for the various task goals that everyone has and create accountability for one another.

Here’s a distinction that you need to be aware of: there is a critical difference between “holding someone accountable” and “creating accountability” in your team. The first creates a culture of fear and brings potentially significant, negative connotations and impact. The second allows the team to be mutually invested in the success of oneself and others. Decide for yourself what environment you want to create in your office and see what outcomes you get as a result.

Gus is a Learning and Performance Professional at the Ken Blanchard Companies and is currently finishing his PhD in I/O Psychology. He can be reached at gus.jaramillo@kenblanchard.com

Have the negatives taken over time and focus?

If you think for a minute about your average workday, how would you divide that workday between focusing on positives versus focusing on negatives?  Do you tend to catch people doing something wrong more often than doing something right?  If you answered “yes”, you might be adding to the overall negativity, yourself.

Praise or Condemn

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

This negative focus may be a byproduct of our own culture.  Pull up any of the major news websites at any given time and you’ll see that a high percentage of the headlines usually have negative undertones.

While we might be quick to blame the media, our own behavior feeds the fire when it comes to this trend.  For example, in a 2012 study, Outbrain, a marketing firm that specializes in internet traffic, found that negative headlines had an average click-through rate (meaning people were actually clicking on the headlines to go to the source content) 68% higher than positive headlines.   There are many different reasons as to why negative headlines receive more attention, but the end-result is still the same.

Even television may be lending a hand.  I admit that I enjoy my own fair share of reality television.  Look at how many reality programs exist on various channels (ex: what happened to the good ‘ole days of MTV just showing music videos?).  Most of those shows thrive on drama, such as verbal arguments or fights between the characters.  Drama and negativity clearly sell.

However, a study published in Psychology of Popular Media Culture found that those who watched reality television or even violent crime dramas that included verbal or relational aggression between characters tended to have more aggressive responses to threats related to ego.   Does this mean that if you watch reality television that you’re automatically going to get in a fist fight at work?  Probably not, but you have to question how is this might be affecting behavior in the workplace.

To add to this, two sayings come to mind that I’ve heard all throughout my careers at different places of employment.  There’s a good chance you’ve heard these, too:

  1. “The squeaky wheel gets the grease.”
  2. “No news is good news.”
Yelling

Image courtesy of imagerymajestic at FreeDigitalPhotos.net

Number 1 is especially important, because solving problems makes up the bulk of most jobs.  Yet, this has trained us to spend our most of our time focusing on those problems, whether the problems are task-related or people-related.   If you have someone reporting to you who is under-performing, it’s likely that individual will take up more of your time and focus compared to your top performer.  Just because “No news is good news” when it comes to your top performer doesn’t mean that they should simply be ignored.

FineAwards.com published a press release in which it reviewed data from a series of Gallup polls on the topic of employee engagement.  They put together an excellent infographic that you can find here.  Some of the interesting data they found is as follows:

  • 35% of respondents consider lack of recognition the primary hindrance to their productivity
  • 16% of respondents left their previous job based on a lack of recognition
  • 17% of respondents stated that they have never been recognized at their place of employment
  • 69% of respondents stated they would work harder if they received increased recognition

In other words, if only the squeaky wheel is getting the grease, you might look down one day and find that some of your wheels have simply disappeared while your ride is sitting up on blocks.

It takes effort, but intentionally finding people doing things right can have a positive outcome on your work environment, such as lower turnover and higher productivity.  If you can train yourself to also be on the lookout for the positives, you can turn it into a habit.

Leave your comments!

The Amazing Girl Who Was Not Allowed To Say “Can’t”

Please watch the following video:

2014-08-15 10_11_46-Jen Bricker 5 min.mov - Google Drive

Video Credit: BBDS Talent

Jennifer believed she could do anything as long as she put her mind to it. And the same is true for anyone else.

Are you facing a challenge that seems too difficult to overcome? Try thinking outside the box, or ask for a second opinion. But be persistent and remember that sometimes a few falls are necessary before you can fly.

So remove “can’t” from your vocabulary and motivate yourself to stick to it. You may surprise yourself with how much you can achieve!

Is “meaningful work” actually meaningful?

Employee engagement is a hot topic these days.   According to a Gallup poll estimate, disengaged employees cost the US between $450 – $550 billion each year in terms of lost productivity.  Could you be contributing to that figured by not finding out what’s truly meaningful to your employees?

EmployeeWorkPassion4According to The Ken Blanchard Companies own research on the topic of Employee Work Passion, there are five job factors that can have a direct impact on retention: Autonomy, Workload Balance, Task Variety, Feedback, and Meaningful Work.

Over 800 individuals responded to a survey asking them to rank these factors by order of importance.   While all five factors are important, Meaningful Work was most commonly ranked as being the #1 priority.  In other words, respondents feel that employees need to know that the work they do has a direct positive impact on their organization, whether that impact is internal or external.

It makes sense, right?  If I’m an employee who feels my job duties are really just “busy work” that aren’t contributing to my organization’s success, will I really be engaged in my work?  If I don’t see my own work being important, how motivated will I be to go the extra mile?

offonThink about those fabulous people who work in IT.  Lots of companies, regardless of what business they are actually in, rely on the systems and technology maintained by these individuals.  While IT support may differ entirely from the type of work being done to maintain/grow a customer base, that doesn’t mean the work is any less important.  If you have a frontline IT help desk representative who doesn’t see that their own contributions have a direct impact (i.e. employees from other departments could not complete their own work without the assistance of IT support), their quality of work may suffer.

A common trap leaders fall into is to assume that just because their organization is in the business of making positive impacts on customers and people, that their employees see it that way, as well.  Leaders need to be proactive to ensure that their people also see the benefits of the work they complete.

ASK your employees how they feel about their work.  Be sure to check this barometer on a regular basis.  It’s easy for people to forget their importance in the grand scheme of the organization’s success.  If your company has ever been through a series of changes, you can probably relate.

SHOW them the results.  Ensure they know that they make a positive difference based on positive outcomes.

PRAISE them when praisings are due.  If they did a good job, be sure to tell them!  If you hear from another employee or customer that that they did a good job, pass that along to the employee!

How do you personally make sure your employees understand their contributions are meaningful?  Leave your comments!

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