Being promoted into your first management role can be both an exciting and scary experience. It shows that your employer trusts you to make decisions and lead others. However, it can also be a major shift in responsibility. People are going to look to you for direction, and it’s up to you to have the best possible answers for them.
While most people are told that they will have new responsibilities, there’s one crucial piece that tends to be left out of that promotion-prepared conversation: get ready to start the workload balancing act.
What I mean by that is most people assume that their focus on work shifts to people they lead when coming into a management position. While that’s true, that only paints half of the picture. You had your own individual tasks and projects you completed before this promotion, but now that you’re promoted, you’re individual task work doesn’t simply stop (though the focus of that individual work may shift). In fact, not only are you now responsible for your own workload, but you’re also responsible for the workload of those you lead.
It can be a major challenge when you have your direct reports coming to you needing direction, yet you’re in the middle of trying to complete a project with an impending deadline. How can you balance the needs of the two?
- Start with the open door policy: Hopefully, you’ve heard of this term. If not, the basic idea is that your door is always “open”. If someone you lead has an issue they need to discuss, they can come by your office, email you, call you, etc… at just about any time of the working day. Having this policy can remove a major hurdle and allow the people you lead to get past problems faster than having to waiting until you’re available.
- Draw a boundary with your open door policy: While it’s great for your people to be able to discuss issues or get direction at any time, it may not always be feasible for you to maintain this policy at all hours of the day. If you have approaching deadlines or your own workload is starting to pile up, block out some time on your schedule. Set a ground rule with the people you lead that you can’t be disturbed during this time unless it’s absolutely critical. Be sure to follow up with step 3 below after establishing your boundary.
- Find your second-in-command: You’ve established your boundary, but now what? Your people need a backup plan for time-sensitive issues. After all, customers will only wait for so long before an issue gets out of hand. If you work in an organization with a large workforce, perhaps there’s another manager in the same department as you who can be your backup (also allowing you to reciprocate the favor).
If you work in a smaller organization and there’s not an immediate manager who can cover for you, perhaps there’s someone you lead who is an expert in their role who can be groomed to take on this responsibility. Not only will it allow you to keep your boundary, but it allows you to tackle another management responsibility of developing your people.
Finding the right balance between being available and completing your own work will always be a juggling act, and you may find yourself needing to adjust and readjust your boundaries depending on the needs of your work and the needs of your people.